High Grade Malachite and Chrysocolla Polished Crystal Specimen, DRC For Sale

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High Grade Malachite and Chrysocolla Polished Crystal Specimen, DRC:
$22.99

How we ship:

International buyers:

-If you buy one piece, we ship it at the price indicated on the listing.

-If you buy more than one piece we combine shipping for you by calculating the total weight of the pieces.

-We do this for you when you request invoicebeforeyou pay for your items individually.

-You will then have approximately 20 days to build a parcel.

The categories are:

0-100 grams: $8.45

100-200 grams: $ 13.75

200-300 grams: $ 16.35

300-400 grams: $ 19.99

For larger parcels please message us

-Please note,once you pay for an item, we are bound by policy to ship within one business day. We can unfortunately not make any exceptions, we cannot take longer than one business day to ship once an item is paid for as will penalise us significantly, which will affect us for up to 12 months after the transaction.

South Africa Buyers:Postnet counter to counter is the most convenient- this takes 3 business days. Please email us directly.

Other info and frequently asked questions:

(If you are a repeat buyer, please check every now and again for any changes)

Expected Arrival time and other Postal F.A.Q’s:

-Please allow for 30businessdays shipping time from South Africa to you and up to 15 days in your Customs.

-Possible delays can result from: holiday seasons and peak times like Christmas, postal strikes, random customs checks, Public holidays within RSA. Unfortunately, we cannot take responsibility for these delays but are always here to help with tracking the parcel.

-Import duties, taxes and other levies are not included in the item price or shipping charges, the onus is on the buyer to settle these.

- calculates an expected arrival time which can be incorrect, so please track your parcel using an international tracking website such as 17track or trackitonline

-If you would prefer fast shipping, we now offer DHL for parcels up to 1,5kg. This service takes between 5 and 7 days. Please email us directly for a quote. If you would like to build a larger parcel, we now allow 25 days.

Queries, disputes, and response:

-Should you have any queries we invite you to chat with us directly before making use of the resolution centre. We are here! Customer care is of great importance to us and we aim to answer every query immediately within business hours.

-response has become the currency of the online world, and any negative or neutral response will affect our store visibility for up to 12 months, we invite you to rather email us with any unhappiness’s you may have. We strive to ensure you have a great experience in our store and with Suzanne, Rose and the rest of our team at Southern African Minerals.

Open hours and correspondence:

This is a pretty important one! Because of the difference in time zones, we may be asleep when you email us!

Please note:Our Office hours are 9am – 5pm Monday to Friday Central African Time.

So, if it is 1pm in New York, it is 7pm here, which means we only reply to your query the next day. Please allow for this when awaiting a reply and please consider this when wanting information on an item which ends that day. We do all we can to assist, within working hours.

Returns:

We accept returns with pleasure. If a buyer wishes to return an item once delivered, the cost of postage lies with the buyer and we will refund once the piece has arrived and been cleared for damage.

Unpaid items cases and how they work:

We have made use of ’s unpaid items assistant at our store as an automated means to manage all the items awaiting payment 365 days a year.

-A buyer has up to 20 days to build a parcel bound for standard international mail and up to 25 days to build a parcel bound for DHL shipment, these need to be settled in full within 30 days.

-This leaves a whole month to build a parcel. Please ensure all the items you would like end within 30 days.

-If an item is not paid for within30 days, automatically opens a case which needs to be paid for in full within 4 days. If the item is not paid for, closes the case, with negative impact on the buyer, and automatically relists the item.

-This is anautomatedsystem. Which means we do not do it ourselves. The system does it for us. This also means we cannot close the case once it is open. The only means to close the case is to pay for the item/items.

-If the item was part of a batch on an invoice, the invoice can still be paid for, as long as it is settled immediately. If the buyer waits too long, any items with cases have to be paid for individually, with their full shipping.

Photographs and Copyright:

-We aim for accuracy with item specifics, descriptions and photographs. Every screen is different and not all screens are calibrated. Please note we take utmost care in rendering images which are true to life, but cannot take responsibility for variations in color due to differences in viewing devices around the globe.

Photos are copyright to Southern African Minerals. You are welcome to share for interest purposes and print without permission for personal or educational use, as long are you credit us as the source, but we do not give permission to duplicate images for commercial purposes without written consent.

On a personal note:

We are a small business with a far reach over Crystals and Minerals in Southern Africa and it is essential for us that you feel comfortable in our store. Even though you can’t see us, we work daily to make your experience comfortable and enjoyable. And we welcome you to have fun as you discover what Southern African Minerals has to offer!

Warm regards

Junior Staff: Rose and Chiree

Senior Staff: Suzanne and Natalia

Staff extra: Rain

Photographer: Duncan

And us,

Christiaan and Mariella

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